Find out the phone number and representative connection time of KEPCO Customer Center. If your electricity bill suddenly increases, if there is a problem with the electricity, or if you report an accident, you may need to call the KEPCO customer service center for various reasons.
In that case, you can handle your work very conveniently by using Korea Electric Power Corporation’s customer center and website.
How to check KEPCO electricity bill
First, let’s learn how to easily check electricity bills. There are two ways to check your electricity bill: simple inquiry and detailed inquiry. Simple inquiry is a method of simply searching using your customer number without logging in.
Simple inquiry can only check rates for a short period of time, approximately 4 months. However, in cases such as apartments or officetels where electricity charges are added to the management fee, simple inquiry by KEPCO is not possible.
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Detailed inquiry is a menu available when you sign up for membership at KEPCO Cyber Branch. You can view electricity bills for the past three years in detail by month and year.
Easy inquiry of electricity bills on the website
After accessing the KEPCO cyber branch, use the path [Inquiry/Payment > Rate inquiry > Simple inquiry].
Select ‘Cyber Branch’ on the KEPCO website.
At the KEPCO cyber branch, go to the ‘Inquiry/Payment > Rate Inquiry > Simple Inquiry’ menu.
A simple inquiry screen will appear as shown below. Select search conditions here: Select search by customer number and select billing date and month to search.
You can check details by logging in and using the [Rate Inquiry > Detailed Inquiry] menu.
☞ KEPCO Cyber Branch
https://cyber.kepco.co.kr/
KEPCO Customer Center Phone Number
The KEPCO Customer Center phone number is [123] without area code. When calling from a mobile phone, dial the area code and then dial [123]. It is said that electrical consultations and breakdown reports are available 24 hours a day, so it would be good to use common sense to know this.
KEPCO Customer Center phone number: 123 without area code / Area code + 123 on cell phone
If you have additional complaints, you can go to [Complaint Center > Customer Voice > Customer Service] and leave a complaint on the bulletin board. Please note that answers are provided sequentially.